Mr. Ghoreishi,
I am sending this email to let you know the type of service I received from Gillman Subaru was absolutely the best I have ever received from any auto dealership.
I am 65 years old next month, have been in outside sales for over 35 years, have always purchased a new vehicle every 2 years until I bought my Subaru Tribeca B9 in 2006. I loved this vehicle so much, I have kept it even until now with absolutely no problems, just keeping up routine maintenance. I brought my vehicle in to have a radiator hose changed out due to another service company that I stopped in to to get an inspection sticker and had drove in with a leaking radiator which I could not move until I got a new radiator at their shop. They fixed the radiator but said I needed new hoses which they could not get until a week later if I wanted to come back. It, needlessly to say, was a very expensive ordeal and took all day from 12:15 P.M. until almost 7:00 P.M. while I had to sit there with no vehicle. I called made an appointment with Mr. Floyd at your Gillman location on June 27th to bring my vehicle in at 10:00 a.m. on the 28th of June. At that time, he suggested since I had never had a complete check over and my car had almost 79,000 miles on it to do the 60,000 mile service check which would check for any other problems. I wanted to do this since I was to go to Dallas e next week and did not want to get in trouble, I am very glad I did!! I had it there at 10:00 a.m., in which Floyd took me in, seated me in the lounge area as he had my car inspected. He came and got me to show me everything that they thought was necessary to get my car up to date on services. He introduced me to Mr. Craig, your technician, and they both showed me underneath the vehicle everything that needed to be fixed as preventive maintenance in order for me not to get charged much higher costs for not taking care of leaks and dry rot and split belts, hoses and bushings. I did have several problems which would soon become a major cost to me if not corrected at this time. After checking everything, which by the way, my hoses on the radiator that I originally came in to fix, did not have to be changed, they were in good condition, he worked up a most important to what could wait a few months to fix proposal for me. I chose to get everything fixed that day. Since it was going to take until the next day to finish, due to ordering parts, Floyd gave me a 2012 Subura Outback Service vehicle to use while I was without my vehicle, (which by the way, I fell in love with). Floyd then called me the next day and told me to come and get my car, which had been washed and cleaned inside and out upon arrival and out front for me to take home. My bill was almost $3,000 which would have been a little more for all the service work they did from checking brakes, flushing transmission, changing strut bushing, etc. Floyd brought my cost down to help me out to a little under $3,000.00. I was in and out quickly after paying my bill.
My experience with your service department was the best I have ever had. Both Floyd and Craig were very professional and courteous and treated me like I was their only VIP customer! Your other people that took care of my charges were also very nice. I thank you for such service and will always use Gillman as my service department, which by the way, I live in Pasadena which is quite a distance over there even though taking the Sam Houston tollway wasn't too bad.
Thank you again for having great service assistants and technicians as Floyd and Craig!
Until next time,
Gail
Another Loyal and Satisfied Gillman Subaru Southwest Customer
Wally,
GREAT job! You
make me proud!
Jerry Reynolds "The Car
Pro"
President, Car Pro Radio
Networks
Syndicated Talk Show
Host
Newspaper Columnist
Auto Industry
Expert
The Car Pro Radio Show
________________________________________
Jerry,
I
must say
this was the best experience I have ever had when trying to purchase a
vehicle.
Wally and Romeo at Gillman Subaru Southwest made the whole experience
feel like
I always wanted to be treated, and also my daughter was very
impressed. She was
very nervous and did not know what to expect, but in the end, Wally
treated like
his own daughter making sure she was well taken care of. Wally
let her take the
car home, gave her a full tank of gas, and quarters so she would not
have to
wait for change on the road home. I cannot Thank You enough
this has renewed my
confidence that there are some legit dealers out there. All I can say
again is
THANKS!
Another Loyal and Satisfied Gillman Subaru Southwest Customer
